Mobile Member Service Consultant Teller Mobile

Mobile Member Service Consultant Teller

Full Time • Mobile

All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn a little more about what it means to work at Call Federal.

Position Summary: Serve as a liaison between the members and the credit union by accurately performing transactions, providing information and referring potential prospects to appropriate staff


Essential Functions and Responsibilities:

  • Ensure exceptional service to all external and internal members to foster and capture the credit union brand. Consistently delivering on our brand promise, vision and mission statements
  • Educate members regarding all Call Federal products and services in a consistent sales environment
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer member inquiries via face-to-face, telephone and or email
  • Provide prompt efficient accurate information and basic teller transactions and adhere to Call Federal check cashing and deposit authority limits
  • Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
  • Open accounts for existing members
  • Provide services such as Visa gift cards and Visa cash advances
  • Respond to member requests/ problems/ complaints and direct them to appropriate staff for additional assistance
  • Ordering of all electronic/digital services
  • Accountability for all assets under your control; including cash drawer, if applicable
  • Process check imaging thru branch capture daily
  • Assist members with all member service forms
  • Uncover opportunities for member engagement, via in person or outbound sales calls to achieve sales goals
  • Advocate and demonstrate company brand
  • Travel to work and assist all branches
  • Other duties as assigned

  • High school diploma or equivalent
  • Previous cash handling experience, minimum of a year
  • Previous retail experience, minimum of a year
  • Requires flexible schedule availability including evenings and weekends
  • Excellent interpersonal skills required
  • Self-motivated; can work independently, but also in a team environment
  • Takes initiative to proactively add value to the member and credit union
  • Positive and optimistic
  • Trustworthy and honest
  • Attention to details a must
  • Acceptable background check; credit, criminal and insurance verification
Environmental Factors and Physical Requirements:

This position requires the employee to work indoors in a typical office environment.  While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds.  Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.  The employee frequently is required to sit, reach with arms, talk and hear.  

Location: Location will vary

Hours: Monday - Thursday 8:45 am - 5:15 pm, Friday 8:45 am - 6:15 pm, Saturday 8:45 am - 12:15 pm

Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution

Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time

Compensation: $15.30 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

Health, Dental, and Vision Insurance
Short Term and Long Term Disability Insurance
401(k) Plan with Employer Match
Paid Community Service Time
Paid Time Off
Birthday Holiday – yes, your birthday is a paid holiday!