All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn a little more about what it means to work at Call Federal.

Position Summary: The Vice President of Deposit Operations and Data Analytics at Call Federal Credit Union is a key leadership role responsible for overseeing the strategic direction, management, and optimization of deposit operations and leveraging data analytics to drive business insights and decision-making. Plays a pivotal role in enhancing member experience, operational efficiency, and revenue growth.

Essential Functions and Responsibilities:

Deposit Operations Management:

· Develop and implement strategies to enhance deposit products, services, processes and policies, ensuring alignment with organizational goals and member needs.

· Oversee daily deposit operations, including account openings, transactions, account maintenance, cash management, ATM management and regulatory compliance.

· Continuously evaluate and improve deposit operations procedures and policies to streamline processes, increase efficiency, and minimize risk.

Data Analytics Leadership:

· Lead the development and execution of a comprehensive data analytics strategy, leveraging internal and external data sources to generate actionable insights.

· Collaborate with cross-functional teams to identify and recommend business opportunities, mitigate risks, and optimize performance through data-driven decision-making.

· Utilize advanced analytics techniques, including predictive modeling, machine learning, and statistical analysis, to uncover trends, patterns, and opportunities for improvement and provide recommendations.

Regulatory Compliance and Risk Management:

· Ensure compliance with applicable regulations, laws, and industry standards related to deposit operations and data management.

· Implement robust controls, procedures and policies to mitigate operational risks and safeguard member data privacy and security.

Team Leadership and Development:

· Provide leadership, guidance, and mentorship to the deposit operations, payments, and data analytics teams, fostering a culture of collaboration, innovation, and continuous improvement.

· Recruit, develop, and retain top talent, promoting professional growth and skill development within the department.

Vendor Management and Overview of Deposit Systems

· Negotiate and manage contracts with vendors providing deposit operation services. Ensure all terms and conditions are favorable and adhere to legal and regulatory standards. Oversee contract renewal and amendments.

· Monitor performance metrics to evaluate vendor performance in supporting deposit operations. Conduct regular reviews and audits to ensure compliance with service level agreements and address any discrepancies.

· Oversee the coordination of ATM maintenance, including regular servicing, upgrades, and emergency repairs. Ensure timely resolution of technical issues to minimize downtime.

· Monitor hardware and software utilized for deposit operations; recommending and coordinating upgrades to best serve the membership, as well as technical advancements in the industry.

Stakeholder Engagement and Communication:

· Collaborate closely with executive leadership, department heads, and other stakeholders to align deposit operations and data analytics initiatives with broader organizational objectives.

· Communicate key insights, findings, and recommendations to senior management and board members through presentations, reports, and other channels.

· Serve as a liaison for a board committee.

· Responsible for budget and forecasting for the areas of responsibility and the financial results relating to the budget.

· Advocate and demonstrate company brand.

· Other duties as assigned.

Qualifications:

· Bachelor’s degree in Business Administration, Finance, Data Science, or a related field; Master’s degree preferred.

· At least 7 years of progressive experience in financial services, with a focus on deposit operations, data analytics, and/or business intelligence.

· Proven history of leadership in management experience, preferably at a senior or executive level.

· Demonstrated experience in overseeing large-scale deposit operations, including account management, transaction processing and compliance.

· Strong and proven knowledge of deposit products, services, and regulatory requirements within the credit union or banking industry.

· Proven expertise in data analysis, statistical modeling, and data visualization tools (e.g., SQL, Python, R, Tableau).

· Strong leadership skills with the ability to manage, motivate, and develop a team, as well as cross-functional teams.

· Ability to think strategically and develop long-term plans to enhance deposit operations with a history of driving business results through data-driven insights and innovation.

· Acceptable background check; credit, criminal and insurance

Environmental Factors and Physical Requirements:

This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk, and hear.

Location: 6011 Staples Mill Rd, Richmond, VA 23228

Hours: 40 hour work week between the hours of 8:30am and 5:00pm, Monday - Friday.

Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution

Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO

Please note communications about application status will be sent via email.

Flexible work from home options available.

Compensation: $145,900.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Call Federal Credit Union provides passionately local banking, opening doors to our members’ financial health. As a full service financial co-operative, we’re driven by our members, rather than investors. And because we’re not-for-profit, our earnings are passed along to our members in the form of lower loan rates, higher savings dividends, and fewer fees. In addition to great rates, Call Federal members also enjoy a variety of perks, including discounted entertainment tickets (amusement parks, movies, concerts, etc.) and savings on mobile phone plans, travel, and more.

Membership is open to anyone who lives, works, worships, or attends school in the Greater Richmond region - our home for almost 60 years. We take great pride in giving back to our community, offering financial support, volunteer hours, and other resources to the charitable organizations we love; the ones that make a difference in the lives of our friends, family, and neighbors, including the Children’s Museum of Richmond, Junior Achievement of Richmond, Children’s Hospital of Richmond and more.

Please note that contact around your application will be through email.

Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Employee Benefits @ Call Federal

We offer a rich, comprehensive benefits package which includes but is not limited to:

Health, Dental, and Vision Insurance

Short Term and Long Term Disability Insurance

401(k) Plan with Employer Match

Paid Community Service Time

Paid Time Off

Birthday Holiday – yes, your birthday is a paid holiday!