Community Branch Manager
Full Time • Staples Mill
All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn a little more about what it means to work at Call Federal.
Responsive recruiter
Position Summary: Promotes a sales and service culture through coaching, guidance, and staff motivation while achieving individual and branch growth goals. Participates in community affairs and networking to increase the Credit Unions’ visibility and to enhance new and existing opportunities. Responsible for the administration and efficient daily operation including new business generation, operations, deposit and loan product sales, and overall member engagement.
Essential Functions and Responsibilities:
- Collaborates with direct manager to set reasonable sales and/or retail goals.
- Conducts regular staff meetings with written documentation to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
- Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
- Maintains and develops positive relationships with existing and prospective members, demonstrating excellent customer service and setting an example for other staff.
- Model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all members and staff.
- Conducts performance evaluations, including verbal and written communication, that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.
- Accountable for financial performance and member satisfaction – review reports and determine strategies for achieving goals, setting and maintaining expectations and holding yourself and staff accountable.
- Oversees the day-to-day workflow of the branch.
- Ensures the branch adheres to policies, objectives and procedures including compliance, security and safety of branch.
- Finalize and approve monthly staff schedule accordingly.
- Participates in community activities to promote the organization and to build goodwill.
- Hires and coaches qualified candidates for entry-level roles.
- Advocate and demonstrate company brand.
- Other duties as assigned.
Qualifications:
- Associates degree and equivalent industry experience required. Bachelors degree preferred.
- At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.
- Four years lending and sales experience with NMLS registration preferred.
- Must be able to obtain and maintain a NMLS number and Ancillary Insurance certifications.
- Familiarity with various brands of electronic devices- ability to show CFCU services on most devices .
- Social with an outgoing and positive demeanor – experience in conducting financial education and literacy programs is a plus.
- Excellent leadership and management skills.
- Excellent sales, customer service, and interpersonal skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize tasks, delegating when appropriate.
- Proficient with Microsoft Office Suite or related software.
- Acceptable background check; credit, criminal and insurance.
Environmental Factors and Physical Requirements:
This position requires the employee to work indoors in a typical office environment. The employee must be able to read on electronic devices and printed documents. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk and hear.
Hours: Monday through Thursday 8:45 am -5:15 pm, Friday 8:45 am -6:15 pm, Saturday 8:45 am -12:15 pm.
Location: 6011 Staples Mill Rd, Richmond, VA 23228
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
Parental Leave
HSA Employer Contribution and Matching
Employer Paid HRA
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Please note communications about application status will be sent via email.
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
Parental Leave
HSA Employer Contribution and Matching
Employer Paid HRA
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Please note communications about application status will be sent via email.
Compensación: $63,900.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Call Federal Credit Union provides passionately local banking, opening doors to our members’ financial health. As a full service financial co-operative, we’re driven by our members, rather than investors. And because we’re not-for-profit, our earnings are passed along to our members in the form of lower loan rates, higher savings dividends, and fewer fees. In addition to great rates, Call Federal members also enjoy a variety of perks, including discounted entertainment tickets (amusement parks, movies, concerts, etc.) and savings on mobile phone plans, travel, and more.
Membership is open to anyone who lives, works, worships, or attends school in the Greater Richmond region - our home for almost 60 years. We take great pride in giving back to our community, offering financial support, volunteer hours, and other resources to the charitable organizations we love; the ones that make a difference in the lives of our friends, family, and neighbors, including the Children’s Museum of Richmond, Junior Achievement of Richmond, Children’s Hospital of Richmond and more.
Please note that contact around your application will be through email.
Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Health, Dental, and Vision Insurance
Short Term and Long Term Disability Insurance
401(k) Plan with Employer Match
Paid Community Service Time
Paid Time Off
Birthday Holiday – yes, your birthday is a paid holiday!