Training Manager
Hybrid - US
Training Manager
Full Time • Hybrid - US
All the right products and convenient branches aren’t worth much without a dedicated, caring, knowledgeable team to help our members make sound decisions and lead financially healthy lives. If that mission rings true to you and you’re interested in a career in community banking, we’d love to talk to you. Check out our featured positions below and learn a little more about what it means to work at Call Federal.
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Position Summary: The Training Manager oversees the design, development, and implementation of company-wide training programs that support organizational objectives and employee development. This role manages the training function, supervises training staff, and ensures all learning initiatives align with business goals. The Training Manager drives continuous improvement in learning strategies, promotes a culture of growth, and ensures delivery of high-quality training experiences across the organization.
Essential Functions and Responsibilities:
· Leadership & Management
o Supervise and provide guidance to the members of the training department.
o Assign projects, set priorities, and monitor performance to ensure timely and effective completion of training deliverables.
o Conduct regular team meetings, provide coaching and performance feedback, and support professional growth and skill development.
o Manage departmental resources, budgets, and vendor relationships related to training programs and technology.
· Training Program Development
o Lead the development, execution, and continuous improvement of comprehensive training programs that support employee growth and organizational objectives.
o Collaborate with Subject Matter Experts (SMEs) to maintain up-to-date, relevant, and compliant training content.
o Ensure consistency, quality, and accessibility across all training initiatives and delivery methods.
o Research and apply best practices in adult learning, instructional design, and leadership development.
· Internal Digital Aids & Learning Systems
o Oversee the development and maintenance of internal website support pages for operational assistance and employee learning resources.
o Design, assign, and maintain courses within the Learning Management System (LMS), ensuring an engaging and user-friendly experience.
o Supervise the creation and distribution of training materials, manuals, and guides.
o Evaluate and implement digital tools and technologies to enhance learning efficiency.
· Training Delivery & Facilitation
o Serve as the lead facilitator for high-impact training initiatives.
o Conduct in-person and virtual training sessions for employees at various levels.
o Coach and mentor trainers, subject matter experts and staff in effective training delivery techniques.
· Needs Assessment & Evaluation
o Partner with senior leadership and the VP of HR to align learning initiatives with strategic objectives.
o Establish key performance indicators (KPIs) to measure training effectiveness.
o Analyze training data and make recommendations for improvement.
o Stay current on industry trends, learning technologies and regulatory requirements.
· Collaboration & Support
o Serve as the organization’s primary training consultant and subject matter expert for learning and development.
o Collaborate with department heads, HR, and leadership to identify organizational training needs.
o Oversee content development for compliance, leadership, and technical skills training programs.
o Support new employee onboarding and orientation programs.
o Ensure proper maintenance of training records and compliance with applicable regulations.
o Serve as a backup for training roles as needed to ensure operational continuity.
· Miscellaneous
o Advocate and demonstrate company brand.
o Other duties as assigned.
Qualifications:
- Associate’s degree in education, Human Resources, Instructional Design, or a related field.
- Three years’ experience in training development with one year of supervisory experience.
- Two years’ experience in the financial services industry.
- Demonstrated expertise in instructional design methodologies (e.g., ADDIE or similar frameworks) and application of adult learning principles to create effective training programs.
- Proven ability to design, develop, edit, and review e-learning modules, ensuring accuracy, clarity, and alignment with organizational goals and compliance requirements.
- Skilled in multimedia and digital content creation, job aids, and facilitator-led materials.
- Advanced proficiency in Articulate 360 preferred.
- Strong experience with Learning Management Systems (LMS), including course deployment, tracking, and reporting.
- Excellent presentation, facilitation, and communication skills, with the ability to engage diverse audiences and adapt to various learning styles.
- Demonstrated people management experience, including coaching, mentoring, and developing training staff or cross-functional team members.
- Strong leadership skills with the ability to collaborate cross-functionally and influence stakeholders.
- Proven ability to manage multiple complex training projects simultaneously while meeting deadlines.
- Strong analytical, problem-solving, organizational, and quality assurance skills.
- Working knowledge of compliance and regulatory training requirements preferred.
- Acceptable background checks, including credit, criminal, and insurance.
Environmental Factors and Physical Requirements:
This position requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to sit, reach with arms, talk, and hear.
Location: 4235 Innslake Drive, Glen Allen, VA 23060 (requires flexibility to work at all branch locations)
Location: 4235 Innslake Drive, Glen Allen, VA 23060 (requires flexibility to work at all branch locations)
Hours: Monday - Friday 8:45 am - 5:15 pm (requires flexibility and availability outside of standard business hours)
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
HSA Employer Contribution and Matching
Employer Paid HRA
Parental Leave
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Flexible work from home options available.
Compensation: $74,104.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Call Federal Credit Union is a not-for-profit financial cooperative serving more than 27,000 members across Central Virginia. Founded in 1962 by employees of Philip Morris, we are committed to making a positive impact on the lives of its members and the community by providing practical solutions, exceptional service, and expert know-how. Guided by our core values of authenticity, collaboration, innovation, and optimism, we continue to grow while remaining true to our mission of people helping people.
Membership is open to anyone who lives, works, worships, or attends school in the Greater Richmond region - our home since 1962. We take great pride in giving back to our community, offering financial support, volunteer hours, and other resources to the charitable organizations we love; the ones that make a difference in the lives of our friends, family, and neighbors, including the Children’s Museum of Richmond, Bett2gether, SOAR365, Children’s Hospital of Richmond and more.
Please note that contact around your application will be through email.
Call Federal is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Health, Dental, and Vision Insurance
Short Term and Long Term Disability Insurance
401(k) Plan with Employer Match
Paid Community Service Time
Paid Time Off
Birthday Holiday – yes, your birthday is a paid holiday!